Our services

Program Collaborative Communication (in-house and individual courses)

Collaborative matrix of communication (one day course)

Art & Craft of Presenting (one day course)

Shortcut 2 Empathy (one day course)

Non-verbal communication (one day course)

Micro-expressions (two days course)

 

*All the courses of the ”Colaborative communication” program include self-assesment.
*Optionally, client can choose individual courses from whole program.

 

I COLLABORATIVE MATRIX OF COMMUNICATION

• Basic model of ”Colaborative matrix of communication”

• Self-assesment of your and your interlocutor’s communication style, as well as your client’s communication

• Tools and techiques for ”indentifying” and aproching to your client

• ”Switch-off” technique for adjusting ”fine” argumentation

 

II ART&CRAFT OF PRESENTING

• Characteristics of a great presenation and a great presenter

• Formatting of presentation according to the basic nonverbal presentation elements

• Organizing the interlocutor’s attention by using nonverbal messages

 

III SHORTCUT 2 EMPATHY

• Identification and acceptance of your client’s needs/emotions based on key-elements of body language

• Basic elements of non-verbal communication as the powerful tool for active listening

• Change of perspective trough efficient techniques of body language

 

IV NON-VERBAL COMMUNICATION

• Factors of observation and importance of defininig of context (base line)

• Elements of non-verbal communication

• Elements of paraverbal communication

 

V MICRO-EXPRESSIONS

• Unique advanced communication program in region based on unique ECCM methodology, which has been created along to many years researches and results on the field of micro-expressions and body language

• Training improves the knowledge and skills in the field of bussines uses of body language and it discovers new insights into non-verbal communication with one goal: recognition and adequate understanding of meanings of every single micro-expression

• Training has use in: negotiation, sales, selection of new employees, management and delegation, motivation, investigative journalism, law practise, public speaking…

 

Understanding and recognition of the micro-expressions of concrete emotions and their importance

Adequate ”reading” and interpretation of basic micro-expressions

Basic elements of powerful SAID technique

Individual courses

 

The aim of individual sessions is to improve the knowledge and skills of individuals in the domain of efficient application of non-verbal communication in various business areas (negotiation, sales, selection of new employees, improving of lifership skills, public speaking…)

  Analysis of participant’s needs (interview in order to set goals and dynamics of work);

  Testing level of concrete knowledge and skills (set of assessments);

  Improving skills through practical individual work on different topics that cover non-verbal communication.

The Assessments

 

If you are not sure which training is needed for your employees, we can do a single and team assessment in order to create a meaningful training plan. The assessment is based on a unique ECCM methodology which ensures quality and focus on the efficient achievement of the project’s goal. The uniqueness of this methodology is in the focused approach to non-verbal communication during the entire process, which creates a wider image necessary to achieve an effective assessment.

 

The tools and techniques used during the assessment are focused on the key managerial aspects of individuals and their behavior in the areas of communication, problem solving, decision making and interpersonal relationships. Additionally, leadership capacities are analyzed in relation to the three contexts: interpersonal relations, teamwork and organizational culture.

The Employee Selection Process

 

Based on our expertise in the field of non-verbal communication and with the implementation of an efficient ECCM methodology, we have created the unique process of employee selection. The process begins with a complete understanding of the client’s needs and goals in order to align with their corporate culture and business practices. The result of the process are new employees who fully meet the needs of the positions, not only by qualifications and work experience, but also by behavior and attitudes that fit into the existing business philosophy and corporate culture of the client’s company. Because we don’t just read CVs, we read candidate’s behaviors.

Modular Training of Trainers

 

This certification program is designed for everyone who is active or who wants to be active in adult education (business trainers, trainers in institutions and non-governmental organizations, mentors, coaches, leaders, etc.). The concept is based on the acquisition, improvement, development and maintenance of competencies in the transfer of knowledge in adult education. Participants have the opportunity to gain SERTO diploma (equivalent to the Swiss federal PET diploma) which is a confirmation of regional professional qualifications of trainers in adult education. SERTO is a professional association in adult education founded with the help of Swiss association for the education of adults (SVEB) and the union of the German adult education (VHS). The entire program takes 16 working days, spread over a period of a minimum of four and a maximum of six months.